How can we help

Tap Join UpcShovDown in the header. You'll need your name, date of birth, address and a mobile number. We confirm your identity within 72 hours via Driver Licence, Medicare card or Passport. You must be 18 or over and an Australian resident.

Use the Forgot password link on the sign-in page. We'll email you a reset link valid for 60 minutes. If it doesn't show up, check your spam folder or contact support.

Head to Settings and edit your details. Email changes require re-verification.

A same-game multi (SGM) lets you stack two or more selections from the one fixture into a single bet. The combined odds factor in the correlation between selections. SGMs are available on AFL, NRL, soccer and basketball.

Once placed and accepted, bets cannot be cancelled. You can use cash-out on eligible markets to take your money before the result.

Bets settle once the official result is published. Most markets settle within minutes of the final siren, run-off or last wicket. Player props can take a bit longer if official statistics are pending.

If a match doesn't start, match-result bets are voided and stakes returned. If a match starts but is abandoned without an official result, market-specific rules apply.

Australian law prohibits credit cards for online wagering. We accept Visa Debit, Mastercard Debit, PayID, BPAY, Apple Pay and Google Pay.

Withdrawals process during business hours on weekdays. Most land in your nominated bank account same day. PayID is usually instant. BPAY can take up to two business days.

UpcShovDown is required to verify the identity of every account holder under the Northern Territory Racing and Wagering Act and AUSTRAC. Verification is usually instant. Withdrawals can't be released until verification is done.